Returns & Refunds Policy

This policy outlines how order cancellations, returns, exchanges, and refunds work at Bootmaker, so your experience remains as smooth as possible.

Cancelling Your Order

Orders can be cancelled only before they have been dispatched.

If you wish to cancel an order, please contact our support team immediately with your order number. We will verify the current status of your order and guide you through the next steps.

Once a package is in transit, it can no longer be rerouted or cancelled. If your order has already left our facility, you may initiate a return after it has been delivered, provided it meets the eligibility criteria outlined below.

Returns & Exchanges

If you wish to return or exchange your pair, please submit your request within 7 days of delivery.

Eligibility Criteria

To be eligible for a return or exchange, the footwear must:

• Be unworn, unused, and in its original condition.
• Have been tried on only indoors, on a clean surface.
• Be returned in the original Bootmaker box and packaging, with all tags intact.
• Pairs showing signs of outdoor use, wear, or damage will not be accepted. We recommend confirming fit and comfort indoors before wearing your shoes outside.

Size Exchanges

If you need a different size, we're happy to help. Size exchanges are provided free of cost, subject to stock availability. Your replacement pair will be dispatched once the original pair has been received at our warehouse and has passed quality inspection.

Returns

For returns that are not related to a size exchange, a flat return fee of ₹100 per pair will be deducted from your final refund amount. This fee is waived for all size-based exchanges.

Reverse Pickup Where reverse pickup is available at your location, our courier partner will collect the item from your registered address at no additional cost. [To confirm: if pickup is unavailable in your area, please specify whether the customer self-ships and is reimbursed, or an alternate process — this line can be updated once confirmed.]

Sale & Clearance Items

Items purchased at a discount or during sale events are considered final sale and are not eligible for return or exchange. If you have questions about fit or sizing before purchasing sale items, our team is happy to help in advance.

Quality Inspection

Every returned item undergoes a thorough quality inspection to confirm it is unworn and in its original packaging.

If an item does not meet our quality standards, the return or exchange will be declined, and the item will be shipped back to you at your cost. [To confirm: please verify this is the intended policy, or specify an alternate outcome.] We will always inform you of the reason before taking any action, so there are no surprises.

Refunds

Cancellations & Returns For prepaid orders that are cancelled or successfully returned, refunds are issued to the original payment method used at checkout. For returned pairs (excluding size exchanges), the applicable ₹100 return fee will be deducted before the refund is processed.

Cash on Delivery (COD) Fee The ₹50 COD handling fee is refunded in full along with your product amount when a Cash on Delivery order is successfully returned. This applies to all returns processed anywhere across India.

Refund Timeline

Once a return is received and approved, refunds are typically processed within 7–10 business days. The exact time for the amount to reflect in your account may vary slightly depending on your bank or payment provider.

For Prepaid Orders Refunds are credited back to the original source account — the bank account, debit card, or credit card used to make the payment.

For Cash on Delivery Orders Since no online payment method is on file, you may choose how you'd like to receive your refund while placing your return request — either to a bank account or a UPI ID of your choice.

Submitting a Request

To initiate a return, exchange, cancellation, or to check on a refund, please contact us via:

📞 Phone: +91 93268 65724 ✉️ Email: connect@bootmakershoes.in

Please include your order number and the reason for your request — or, for refund queries, your refund confirmation (if received). Our team will guide you through the process, including reverse pickup arrangements and any applicable charges.